Our policy is really simple as we're pretty confident in our premium products and our super service.
If for some reason you're not happy with the products received we will refund your purchase price 100% , Yes that's right everything! No hidden print, No hidden agenda, 100% refund.
If you would like a refund we ask only a few simple considerations:
- If you were at home/onsite during delivery and you're unhappy with the product you must inform the driver at the time of delivery. Due to the high cost of delivery we'd like to save a trip and remove the bag while we're onsite.
- If you've marked the "X" and were not home for delivery you must inform us within 24 hours of delivery. Contact MGB
If any of the product has been used, or the bag is not in the same condition as delivered there is no refund applicable (you cannot use any portion of the product or damage the bag).
Cancelled orders - If you've placed an order online and then cancel prior to delivery for whatever reason, we'll gladly refund your purchase minus 5% (Visa/Mastercard processing fees).
We're pretty confident our products and service will impress you and there won't be a need for the refund policy, but it's there to give you the peace of mind should you want to use it. To date we've never had to use our refund policy.
Thanks, see you soon!